# Kamogelo Mabe — Professional Portfolio > Kamogelo Mabe is a **Customer Service & Communications Specialist Helping businesses communicate clearly through content, digital media, and AI-powered communication solutions.** based in **Johannesburg, South Africa**. > Portfolio: https://kamogelomabe.linkedportfolio.com ## Identity & Contact - **Full Name**: Kamogelo Mabe - **Professional Title**: Customer Service & Communications Specialist Helping businesses communicate clearly through content, digital media, and AI-powered communication solutions. - **Location**: Johannesburg, South Africa - **City**: Johannesburg - **Country**: South Africa - **Portfolio URL**: https://kamogelomabe.linkedportfolio.com - **Business Email**: kagekamogelo@gmail.com - **Available for**: Freelance / Contract work ## About I'm a Customer Service & Communications Specialist with a Diploma in Journalism and a passion for helping people and organizations communicate effectively. My background combines communications, content creation, customer engagement, and digital media. I have experience creating written content, supporting customer interactions, developing communication materials, and using modern digital and AI-powered tools to improve workflows and content quality. I believe that clear communication is one of the most valuable assets any organization can have. Whether it's engaging customers, creating compelling content, strengthening a brand's voice, or supporting internal communication, I focus on delivering messages that are professional, meaningful, and easy to understand. I am continuously developing my skills in digital media, content strategy, AI-assisted content creation, and communication management while building solutions that help businesses and individuals communicate more effectively. I'm always open to opportunities in communications, content creation, customer experience, digital media, and public relations. ## Skills & Areas of Expertise Kamogelo kage ## Work Experience - **Contact Center Agent** at De Beers Marine (PTY) LTD (2024-01–2025-01) - Managed an average of 40+ live chat conversations daily, providing prompt and accurate customer support and technical inquiries. - Delivered accurate information and resolutions, ensuring a seamless and positive customer experience during every interaction. - Collaborated effectively with internal teams to escalate and resolve complex customer issues, improving resolution rates by 15%. - Utilised comprehensive knowledge bases to efficiently troubleshoot and answer customer queries, reducing average handling time by 10%. - **Sports Journalist** at Alivia Media (2022-11–2023-01) - Wrote and edited over 30 sports-related articles and reports for various digital channels, attracting an average of 5,000 views per article. - Conducted in-depth research to produce engaging and informative sports stories, enhancing content quality and audience engagement. - Maintained strict adherence to publishing deadlines in a remote work environment, ensuring timely content delivery. - **Customer Service Representative** at Merchants (2022-08–2022-11) - Assisted an average of 60 customers daily via phone, email, and chat, resolving diverse queries related to accounts, services, and billing. - Maintained exceptional service levels and accuracy in query resolution, contributing to a high customer satisfaction score of 90%. - Efficiently navigated CRM systems to log interactions and update customer records. - **Technical and Billing Consultant** at Multichoice Group (2021-11–2022-04) - Provided comprehensive customer support across email, live chat, and telephonic channels. - Successfully resolved a wide range of decoder, subscription, and billing issues, reducing customer complaints by 20%. - Delivered consistent and high-quality service across all platforms, ensuring a unified customer experience. ## Featured Projects - **KontentMagazine**: Kontent Magazine Overview Kontent Magazine is an independent digital publication I created to explore modern storytelling, editorial design, and digital publishing. The project was developed to showcase my ability to research, write, structure, and present content in a professional magazine format while strengthening my skills in media production and visual communication. My Role As the creator and editor of Kontent Magazine, I was responsible for the complete publication process, including: * Content planning and editorial direction * Research and story development * Article writing and editing * Magazine layout and visual design * Brand development * Publication and distribution Tools Used * Canva * AI-assisted research and content support * Digital publishing platforms Objectives The goal of Kontent Magazine was to create a modern digital publication that informs, inspires, and engages readers while demonstrating professional editorial and communication skills. Key Skills Demonstrated * Journalism * Editorial planning * Content creation * Graphic design * Storytelling * Brand communication * Digital publishing Impact Kontent Magazine represents my ability to take an idea from concept to publication independently. The project showcases my commitment to media, communications, and content creation while providing practical experience in managing a complete editorial product. URL: https://kamogelomabe.linkedportfolio.com/project/kontentmagazine - **TheContiniousNews**: The Continuous News Overview The Continuous News is an AI-powered digital news platform currently under development. The project was created to explore how technology and journalism can work together to deliver timely, accessible, and engaging news content in a rapidly evolving digital environment. My Role As the founder and product designer of The Continuous News, I am responsible for: * Product vision and strategy * Platform planning * User experience design * Content architecture * Brand development * AI workflow integration * Digital product management Tools Used * Lovable * AI-powered development tools * Content management planning * User experience design principles Objectives The goal of The Continuous News is to create a scalable digital news platform that combines journalistic principles with modern technology to improve content delivery and audience engagement. Key Skills Demonstrated * Product design * Digital media strategy * Journalism * AI integration * User experience thinking * Content management * Innovation and problem solving Current Status The project is currently in active development, with ongoing work focused on improving functionality, user experience, and content delivery systems. Impact The Continuous News demonstrates my ability to think beyond traditional journalism by exploring how AI and emerging technologies can support the future of news and digital media. URL: https://kamogelomabe.linkedportfolio.com/project/thecontiniousnews - **CVCRAFT**: CV CRAFT SA Overview CVCRAFT is an AI-assisted career development platform designed to help job seekers create professional CVs and improve their employment opportunities. The project was inspired by my own job-search experiences and the challenges many South Africans face when trying to create competitive, professional resumes. My Role As the creator and product designer of CVCRAFT, I led the project from concept through development, including: * Problem identification and market research * Product planning * User experience design * AI workflow integration * Platform development coordination * Content strategy Tools Used * Replit * Lovable * AI-powered development tools * UX design principles Objectives The goal of CVCRAFT is to simplify the CV creation process and provide accessible career support tools that help users present themselves professionally to employers. Key Skills Demonstrated * Product development * AI implementation * User experience design * Problem solving * Career technology innovation * Digital product strategy Problem Solved Many job seekers struggle to create professional CVs due to limited access to career guidance and design resources. CVCRAFT aims to bridge this gap by providing a user-friendly platform that helps individuals build stronger job applications. Impact CVCRAFT reflects my passion for using technology to solve real-world challenges. The platform combines communication, design, and AI technology to empower job seekers and improve access to career opportunities. URL: https://kamogelomabe.linkedportfolio.com/project/cvcraft ## Services Offered - **Content Creation & Copywriting**: Blog articles Website content Company profiles Marketing copy AI-assisted content production - **Communications Support**: Internal communications Corporate announcements Employee newsletters Stakeholder communication Communication planning - **Public Relations Support**: Press releases Media statements Brand messaging Reputation management support - **LinkedIn Content Management**: Personal branding Executive LinkedIn posts Content calendars Thought leadership content - **Social Media Content**: Captions Content planning Monthly content schedules Community engagement support - **Resume & Career Branding**: CV writing LinkedIn profile optimization Professional portfolios Personal branding ## Certifications & Licences - **Diploma In Journalism** issued by The Independent Institute of Education (Pty) Ltd (2023-06) ## Education - **Journalism in Diploma In Journalism** — Rosebank International South Africa (2017-01–2019-07) ## Online Profiles & Links - LinkedIn: www.linkedin.com/in/kamogelo-mabe-42b6a93aa --- *Profile generated by [LinkedPortfolio](https://linkedportfolio.com) — Free Professional Portfolio Builder. 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